Support Policy Page

1. Support Availability

Our customer support team is available during the following hours:

? Support Hours:
Monday to Saturday: 10:00 AM – 6:00 PM
Sunday: Closed (Only emergency email support)

2. How to Reach Us

You can contact us through the following channels:

? Email Support:

• blueearthindia8@gmail.com

• blue.earthindia2018@gmail.com

? Phone Support:

• 9735953078

• 7001720512

? Postal Address:
Poltarati, BARASAT, Parpatna, Deganga,
West Bengal – 743438

3. Response Time

We aim to respond to all queries within:

• Email: Within 24 to 48 business hours

• Phone: Immediate during support hours

• Escalated Issues: Within 3 working days

4. Types of Support Provided

We provide support for the following areas:

• Order-related Issues – Tracking, delivery status, and payment problems

• Product Information – Clarification on listings and specifications

• Returns & Refunds – Guidance on initiating returns, refund timelines

• Technical Support – Assistance with website issues, login problems

• Seller Support – Guidance for existing and new sellers on our platform

5. Support Limitations

Please note that we do not provide support for:

• Third-party services or software

• Unofficial purchases outside of our website

• Products that are misused or used against recommended guidelines

6. Escalation Process

If your concern has not been resolved within the promised time frame, you can escalate the issue by forwarding your complaint to:

? blue.earthindia2018@gmail.com
Subject line: [Escalation] – Order ID / Query Details

We’re Here to Help

Your satisfaction matters to us. Whether you are a buyer or a seller, we are committed to ensuring a seamless experience on www.blueearth.co.in.

For any questions or assistance, don’t hesitate to get in touch.